At DEF Tank Solutions, we are committed to providing high-quality equipment. If you are not entirely satisfied with your purchase, we are here to help.
1. Timeline and Eligibility
You have 30 calendar days from the date you received your item to initiate a return.
To be eligible for a return and refund, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase.
2. Return Authorization Required
Do not send your purchase back to the manufacturer or our warehouse without prior approval.
Before shipping your return, you must contact us to obtain a Return Merchandise Authorization (RMA) number. Returns received without a valid RMA number may be refused or delayed.
To request an RMA:
- Email: [email protected]
- Phone: (712) 202-6740
3. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the condition of the item.
If your return is approved:
- We will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [email protected]
- Phone: (712) 202-6740
- Address:
DEF Tank Solutions
1483 210th Street
Sergeant Bluff, IA 51054